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elizabeth-arden spa day

Most people have to work for a living. The money that they earn is by the honest labor of their hands. However, who you have to work with or for can be a major source of stress in your life.

There are special people who are wealthy but also kind, solicitous, charitable and altruistic. There are others who have money and feel that palm fronds should be laid at their feet while someone feeds them grapes. They seem to be a little out of touch with the “little people” (yes, I have heard that expression used about those of us in a lower tax bracket) and very out of touch in their expectations.

Today, I treated myself to a pedicure as the woman who I had come to know was going to be transferring to a location at the InterContinental Hotel in Washington D.C. A meteor would hit the White House before I will be in that area, so I took my last opportunity for a spa treatment.

There are four stations lined horizontally, with deep white sink tubs for soaking feet and high backed chairs presumably for relaxing. One character speaks, everyone can hear.

The woman on my left remained on her phone for most of my visit and certainly hers. She sounded like a woman negotiating with her daughter-in-law for time with her grandson. It saddened me because I knew from the way she spoke, that she was walking on two layers of eggshells.

Then a young woman came in for her pedicure, waving her freshly manicured hands about her. Naturally, there was a cell phone in her hand. She got into her seat. It was when she opened her mouth that my shame began. Dismissive? Demeaning? Raised Volume? You bet!

She spoke to the kind Asian women attending to her and said harshly “Make it even. Like the other toes. I have had it done. I know you can do it.” The esthetician tried to explain that it was much shorter than the others and couldn’t as it was.

“It is short; someone stepped on my foot yesterday. Fix it.”

That tone of voice certainly made my shoulders rise and my body recoil. I can only imagine what the poor woman working with her could be thinking. The esthetician tried to lower her voice and diffuse the heat and the crazy in that way. She asked if the young woman meant that she wanted a “tip” put on her big toe. “Yes.” The lovely esthetician lowered her voice and explained that it would cost $10 for the nail. I feel that it is classy and more lady like to discuss transactions and money issues at a lower volume at times. It is not meant to embarrass or discomfort anyone should they be unable to afford the additional cost of the service.

The young woman raised her voice and waved the other women away, saying, “JUST DO IT.” I refer to that type of behavior as the Nike School of Management. There is no tolerance for questions, or comments. Just do It ~~ and move along. The contempt with which she spoke and the carelessness about the cost and extra effort was loud and made me embarrassed to be a human being.

She came off spoiled, arrogant and rude. Regardless of the amount of disposable income one has, you are dealing with another person who must commit to your request. Why make the person who is trying to do a satisfactory job feel even smaller about their skills and abilities?

We are all in a hurry, and want more than we ask for, and demand more than necessary at times. If you apologize, or show a kind smile, you remain human and approachable about the moods that we each share for better or worse.

But in an industry meant for relaxing, comfort, and patience, you can have everything you want if you just remember that they have their own insecurities, family concerns, and don’t “owe” you anything even if you pay the Spa.

However, with some empathy and compassion, you can have a pleasant soak, a hot pack on your neck, cucumber water at your side and a friendly woman at your feet who doesn’t want to clip off more than your hangnails.

Thanks for stopping by! It means more than you know.

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